Charger not working: who to contact

Who to contact

What happened	Who	How
Smoke, sparks, a burning smell, a damaged cable	fire brigade, emergency services	193 or 112
Charging does not start or stops, an error on the screen	the network that runs the charger	network support
Billing, refunds, RFID card	the network, that is, the app you paid with	network support
No charger, wrong location, network, power or price on the map	BlokVolt	“Report an error” on the card
Warning other drivers	other drivers	a “Not working” report on the card

BlokVolt does not see a charger's live status or your payment with the network.

Safety first. If there is smoke, sparks or a damaged cable, do not touch the charger or plug in the car. Move away, call 193 or 112, then let the network know.
Check the network's app: the connector status and the error message. Try another connector or restart charging.
Call the network's support. Which network runs the charger is shown on its card on the map, and the support number is often on the charging post too.
Warn other drivers: on the card, choose “Not working” and write what happened in the comment (how).
If the data on the map is wrong, press “Report an error” on the card. The corrections form opens with the charger already filled in.

The numbers are taken from the network pages on BlokVolt, from the “Network, roaming and support” section, as of 28.09.2026:

Charge&GO: 011 715 85 99 (Mon–Fri 8–16), 24/7 on-call line 066 803 17 00, [email protected]. The same number also applies to Charge&GO chargers at NIS petrol stations.
Orion eMobility: 011 4100 333, [email protected].
State-owned chargers on motorways: 011 4100 333, Orion Telekom's technical support.
Emobility Spectra (Novi Sad): 021 674 10 33.

Other networks

OMV: the charger is run by Charge&GO or EasyPark, and the support number is on the charging post.
Tesla: tesla.com/support.
eDrive: contact details on edrive.co.rs.
Lidl eCharge (Novi Sad, Liman): kompanija.lidl.rs.
Parking servis Beograd: parking-servis.co.rs.

All networks are on the Public charging page.

The network's support is not answering and the charger is not working: leave a “Not working” report; it shows up immediately and warns the next drivers.
The charger is no longer there: choose “No charger here” and send a correction.
Billing and refunds are handled by the network, under its terms of use; BlokVolt cannot help with this.

For wrong data on the map, via “Report an error” or to [email protected]:

a link to the charger (the “Share” button on the card) or its name and location;
what is wrong: there is no charger, it is in a different place, or the network, power, connectors or price are different;
a source, if you have one: a link to the network's list or a screenshot of the app (send screenshots by e-mail);
roughly when you were at the charger, and your e-mail address if you would like a reply.